Warranty

For all work performed and replaced parts by our service center, a guarantee of 4 (Four) months is established.

The warranty period is set according to STB, for each type of repaired equipment:

• TVs: STB 627-95, STB 600-95
• Tape recorders household: STB 584-94
• Cameras: STB 480-2005
• Telephone mobile cellular telecommunication devices, except for software update: STB 1303-2007, STB 1881-2008
• Telephone sets of general use (cord, cordless), except for software update: STB 1303-2007, STB 1880-2008
• Household electric vacuum cleaners: STB 655-2001
• Household electric heating devices: STB 542-2002
• Household and similar electronic equipment, household and electric machines and devices (not specified in other categories): STB 1365-2002.

The S-mart service center guarantees that the repaired device complies with the standard requirements in the amount of repair performed, subject to the customer observing the operating, transportation and storage conditions specified in the operating documents, as well as on the condition that the seals are sealed if the device was sealed.

A warranty card is issued for the work performed, which indicates the date of acceptance of the customer’s repaired device, the duration of the warranty period.
The warranty period is calculated from the date of acceptance of the repaired device by the customer.
Repair of devices whose operation was carried out without observing the requirements specified in the operational documents, i.e. exposed to moisture, chemicals, unskilled intervention and having severe mechanical damage (deep dents, scratches and cracks on the case; deformation of printed circuit boards, displacement of attachments; cracks in the ceramic substrate of the chip; destruction of the device’s structures, etc.), without providing a guarantee for the service provided.

In the event of a malfunction of the device during the warranty period that has been resolved in the amount of previously performed repair, our service center will perform a second repair free of charge. In this case, the failed parts and assembly units installed during a previously completed repair are replaced free of charge and are not issued to the customer.

The warranty period is extended by the time the device is in repeated repairs (for the period from the date of the customer’s repeated appeal to the contractor to the date of acceptance of the repaired device by the customer.)

The list of the main legislative acts regulating the work of the service center:

• Law of the Republic of Belarus dated January 9, 2002 N 90-З “On Protection of Consumer Rights”;
• Decision of the Council of Ministers of the Republic of Belarus dated June 14, 2002 N 778 “On measures to implement the Law of the Republic of Belarus“ On the Protection of Consumer Rights ”;
• Decree of the Council of Ministers of the Republic of Belarus dated December 14, 2004 N 1590 “On the Approval of the Rules for Consumer Services”;
• Decision of the Council of Ministers of the Republic of Belarus dated 28.03.2007 N 393 “On approval of the Rules for the performance of work and the provision of services for the repair of terminal subscriber devices”;